pujok Frequently Asked Questions

To open an account at pujok, you need an active mobile number, an email address, and your full name. The registration process is entirely online and can be completed in just a few minutes. A valid government-issued ID (NID or passport) may be required for account verification. Make sure you are at least 21 years old.

No. According to pujok's rules, each person may only open one account. If multiple accounts are found under the same person's name, they will be closed and all bonuses will be cancelled. This rule is in place to ensure a fair and safe gaming environment.

Click the "Forgot Password" option on the login page and enter your registered email or mobile number. A verification code will be sent to you. Enter the code and set a new password. The whole process takes just 5 minutes. If you have trouble, our support team on live chat will help.

Generally, after all documents are submitted correctly, the account verification process can take anywhere from a few hours to one day. Submitting clear, sharp images speeds up the process. You can contact our support team via live chat to check on the progress of your verification.

Yes, you can update your email, phone number, and address from your profile settings. However, since your name and date of birth are verified details, changing them will require assistance from the pujok support team. Your identity will be verified during the change for security purposes.

Deposits from bKash to pujok are almost instant — funds are usually added to your account within 1–3 minutes. The same speed applies for Nagad and Rocket. During late nights or busy periods, it may occasionally take 5–10 minutes. If the deposit does not arrive, contact live chat directly with your transaction reference number.

Both the minimum deposit and minimum withdrawal at pujok are ৳500. This limit is the same for all payment methods — bKash, Nagad, Rocket, and Upay. Smaller deposits are not possible, so it is advisable to deposit at least ৳500 at a time.

The standard processing time for withdrawals from pujok is 10–45 minutes. If your account is verified and the withdrawal request is correct, the money arrives in bKash or Nagad within that time. There may occasionally be a slight delay due to banking system traffic.

pujok itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, Rocket, or Upay may apply their own transaction charges, which are set by the respective service providers. Bank transfers may also carry the bank's own charges. Contact your payment service provider directly for the latest fee information.

Log in to your pujok account and go to the "Deposit" option. Select Nagad as the payment method. Send the required amount to the Nagad number shown and enter the transaction reference number in pujok's form. Once confirmed, the money will be added to your pujok wallet. Send at least ৳500.

If you want to cancel while the request is still being processed, contact live chat immediately. Cancellation may be possible before processing has started. Once it has been sent to the payment gateway, cancellation is not possible. It is advisable to be certain before making a withdrawal request.

To bet on BPL (Bangladesh Premier League) matches at pujok, first go to the cricket section. Select a match and choose your preferred bet type (match winner, top batsman, highest runs, etc.). Enter your amount and confirm the bet. Live betting also allows you to place bets while the match is in progress. Make sure you have enough balance in your wallet.

RTP (Return to Player) is the average rate at which a game returns money to players over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned — however, this is an average across millions of spins, so results in a single session may differ. All games at pujok are run on certified fair-play algorithms.

Yes, pujok is fully mobile-friendly. You can play easily from any Android or iOS smartphone browser. There is no need to download a separate app — just go to pujok.cam directly from Chrome, Firefox, or Safari to enjoy all games and betting features. The site works correctly on screens as narrow as 360px.

The live casino section at pujok features games from various top providers including Evolution Gaming and Ezugi. Live roulette, live blackjack, live baccarat, live poker, and various game shows — everything can be played with a real dealer via live stream. Enjoy uninterrupted live gaming from Bangladesh with a good internet connection.

Yes, you can bet at pujok on international cricket events including the T20 World Cup, ICC tournaments, and IPL. Both pre-match and live betting options are available. Special markets are also available for Bangladesh Tigers matches. Go to the cricket section to see the full list of upcoming matches.

Aviator (Spribe) is a crash-style game. A plane takes off and the multiplier keeps increasing. You must "Cash Out" before the plane crashes — your bet amount will then be multiplied by that multiplier. If you cash out after the crash, you lose your entire bet. There is also the option to place two bets at the same time.

When you open a new account and make your first deposit, pujok automatically gives a 100% bonus. That means if you deposit ৳1,000, you get a total of ৳2,000 (deposit + bonus). The maximum bonus amount is ৳20,000. No promo code is needed — it is added automatically at the time of your first deposit.

The wagering requirement for the pujok welcome bonus is 10 times (10x). That means if you receive a ৳5,000 bonus, you need to place a total of ৳50,000 in bets to withdraw it. This is one of the lower requirements in the market. Once the wagering requirement is met, the bonus balance becomes withdrawable.

There is no separate application for the pujok VIP program — your tier increases automatically through regular play. There are 5 levels starting from Bronze, through Silver, Gold, and Platinum, up to the highest level, Diamond. Diamond members enjoy the highest weekly cashback (up to 0.8%) and exclusive offers.

Weekly cashback is calculated based on your net losses for that week. Bronze members receive up to 0.2%, Silver members up to 0.3%, Gold members up to 0.5%, Platinum members up to 0.6%, and Diamond members up to 0.8% cashback. Cashback is added to your wallet every Monday.

Bonus eligibility at pujok depends on the terms of the specific promotion. The welcome bonus is generally usable across all sections — slots, live casino, and sports betting. However, if there is a specific game-based offer, it applies only to that section. Check the promotions page for the full terms of each offer.

Yes, pujok uses SSL encryption technology to keep your personal information and financial transactions secure. Player funds are held in separate accounts. All games are RNG (Random Number Generator) certified, which ensures impartial results. We are fully committed to fair play and transparency.

No. To play at pujok, you must be at least 21 years old. Age is verified at registration and confirmed through ID during account verification. Protecting minors from gaming is one of our highest priorities.

Yes, to support responsible gaming, pujok offers self-exclusion or a temporary break. You can deactivate your account for a set period (from 1 day up to 6 months) or permanently. Contact our support team directly via live chat to make this request.

pujok never sells your personal information or shares it with third parties for advertising purposes. Limited information may be shared only where necessary for payment processing and legal obligations. Read our privacy policy for full details.

pujok places the highest importance on responsible gaming. We provide deposit limits, session time limits, loss limits, and self-exclusion. For more information and support on gaming addiction, visit our responsible gaming page and contact our 24/7 Bengali-language live chat at any time.

pujok's support team is available 7 days a week, 24 hours a day to help in Bengali. Click the live chat button on the website for an immediate response. To contact us by email, write to [email protected]. There is no phone or WhatsApp support — assistance is available via chat and email only.