pujok Terms and Conditions

The following terms are used with specific meanings throughout this Terms and Conditions document:

• "pujok" or "we" or "platform" — refers to the website https://pujok.cam and all its services.
• "User" or "you" — any person who has registered on or is using the pujok platform.
• "Account" — a personal profile that holds the user's registered identity and funds.
• "Services" — all online casino, slots, cricket betting, live games, and related activities provided through pujok.
• "Funds" — the monetary balance deposited in a user's account (Bangladeshi Taka, BDT / ৳).
• "Bonus" — additional funds or benefits provided for promotional purposes, subject to specific conditions.
• "Terms" — this complete Terms and Conditions document along with all its attachments and updated versions.

2.1 Age and Eligibility Requirements

To open an account and use the services on pujok, you must meet the following conditions:

• You must be at least 21 years of age. Accounts belonging to minors are prohibited and will be cancelled immediately.
• You must be legally capable of entering into a binding contract.
• The use of online gaming services must be legally permitted in your place of residence.
• You may only operate one account. Creating multiple accounts is strictly prohibited.

2.2 Registration Process

You must provide accurate, complete, and up-to-date information at the time of registration. pujok reserves the right to suspend or cancel accounts if false or misleading information is provided. As part of identity verification (KYC), copies of a national identity card, passport, or other government-issued documents may be requested.

Each user may hold only one account. If multiple accounts are found to have been created by the same person, all accounts and funds will be forfeited.

3.1 Login Security

It is your responsibility to keep your account password and login credentials completely confidential. Sharing your login details with any third party is strictly prohibited. If you notice any unauthorised access or suspicious activity on your account, please notify our support team immediately.

3.2 Account Verification

pujok reserves the right to verify any account at any time. Identity verification may be mandatory before processing a withdrawal request. If you do not cooperate with the verification process, your account will be temporarily suspended.

3.3 Account Closure

A user may request account closure at any time by contacting our support team. Before the account is closed, all pending bets will be settled and any remaining balance will be returned in accordance with the applicable terms.

4.1 Deposit Rules

The following payment methods can be used to deposit funds into pujok: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500.

• Deposited funds must come from a legitimate source.
• Deposits from third-party accounts are not accepted.
• Funds will be credited to the account once the transaction is successfully processed.
• If there is a delay in payment processing, please notify the support team.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally completed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the deposit, unless a different method has been approved through verification.

• Wagering requirements must be met before bonus funds can be withdrawn.
• In the case of suspicious transactions, withdrawals may be on hold until identity verification is completed.
• If fraud is detected on an account, the funds will be forfeited.

5.1 Welcome Bonus

pujok offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus, the applicable promo code must be used at the time of the first deposit after registration.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager a total of 10 times the bonus amount before the bonus funds become withdrawable.

• Only bets placed on eligible games will count towards wagering calculations.
• Certain games may contribute less to wagering — see the promotions page for details.
• The wagering requirement must be met within 30 days of bonus activation.
• If a withdrawal is attempted before the wagering requirement is met, the bonus will be cancelled.

5.3 VIP Cashback Program

Based on regular play, users can progress through a five-tier VIP program. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Progression through VIP tiers depends on consistency and volume of play. Cashback is automatically credited to eligible accounts every Monday.

5.4 General Bonus Terms

• Each bonus offer can only be claimed once.
• Bonuses cannot be transferred between accounts.
• If bonus abuse is suspected, pujok reserves the right to investigate and cancel the bonus if necessary.

6.1 General Betting Rules

All bets placed on pujok are considered final once confirmed. pujok reserves the right to cancel bets that were incorrectly accepted due to technical errors.

6.2 Cricket and Sports Betting

Cricket betting (including BPL, IPL, T20 World Cup, and ICC tournaments) and other sports betting follow international standards. If a match is cancelled or suspended, bets will be settled in accordance with pujok's policy.

6.3 Casino and Live Games

The rules for slots, live casino, and other games are governed by the guidelines of the respective game provider. If an error is found in a game result, it will be resolved based on the recorded data.

The following activities are strictly prohibited on the pujok platform and, if violated, will result in account cancellation and forfeiture of funds:

• Participating in gaming involving minors or operating an account on their behalf.
• Misuse of the bonus system — attempting to meet bonus conditions through multiple accounts or strategic manipulation.
• Money laundering or transactions involving illegal funds.
• Attempting to access the system through hacking, malware, or any other technical deception.
• Harassing behaviour towards other users or staff.
• Any attempt to disrupt the normal operation of the platform.
• Placing automated bets using third-party software or bots.

pujok believes that gaming is a form of entertainment and should never be viewed as a source of income. We encourage all users to play responsibly.

• You can apply a temporary break (self-exclusion) to your own account through our support team.
• The option to set daily, weekly, or monthly deposit limits is available.
• If you feel your gaming habits are causing problems, please read our responsible gaming page and seek support.
• Contact details for support organisations can be found on our responsible gaming page.

pujok places the highest priority on protecting users' personal information. Detailed information on how we handle data can be found in our separate privacy policy document.

• All transactions and personal information are protected through SSL encryption.
• Your information is not sold to third parties.
• Information may be provided to relevant authorities where there is a legal obligation to do so.
• Details regarding the collection, use, and storage of data are described in our privacy policy.

All content on the pujok website — including logos, designs, text, graphics, software, and other elements — is the intellectual property of pujok and is protected under copyright law.

• No content from the site may be republished, distributed, or used for commercial purposes without prior written permission.
• Reading and limited use of information for personal, non-commercial purposes is permitted.
• Trademarks and logos of third-party game providers are the property of their respective owners.

pujok will not be held liable in the following circumstances:

• Losses caused by internet disconnection, server downtime, or other technical disruptions.
• Delays or failures in third-party payment services.
• Account losses caused by user carelessness or negligence.
• Unforeseen circumstances (force majeure) — natural disasters, cyberattacks, government restrictions, etc.

In any case, pujok's maximum liability shall be limited to the amount of funds used in that transaction.

12.1 Changes to Terms

pujok reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified via email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Termination of Service

pujok reserves the right to temporarily or permanently discontinue the service at any time if necessary. Users will be given reasonable notice before the service is discontinued, and arrangements will be made to return any remaining funds.

12.3 Account Cancellation

pujok may cancel an account without notice for the following reasons:

• Any violation of these terms and conditions.
• Suspicion of fraud, deception, or illegal activity.
• Registration using false information.
• Misuse of bonuses or promotions.

For any dispute or complaint with pujok, we believe in resolving matters through discussion.

13.1 How to Submit a Complaint

• First, raise your complaint through our 24/7 live chat support.
• If the issue is not resolved via live chat, send a detailed complaint by email: [email protected]
• We will try to respond within 7 business days of receiving the complaint.

13.2 Final Decision

In any dispute, the decision of pujok management shall be considered final. In disputes relating to game results, the game server log records will be treated as conclusive evidence.

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]
• Support Hours: Around the clock (BST, UTC+6)